Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, normal product will need 5-7 business days to process, except the complicated handwork like beading, embroidery and tie dye will need 13-20 business days to process. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Time

Total Delivery Time = Processing Time + Shipping Time (depending on your location)

Shipping Location

• PO. Box or APO/FPO/DPO and International delivery are not available now.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hoursto update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

• If your order is delayed, please contact us via email service@ozakke.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Customs

• In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges.We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs, duties, or tariff.

About Sales Tax

• We do not charge any sales tax on orders.

Should you have any questions about the Shipping Policy, please contact us: 

Email: service@ozakke.com

Telephone: +86 15727916611

Address:  Room 1022, First Floor, Building 4, No. 56 Tongyuan Road, Suzhou Industrial Park, Suzhou, China (Note: This address is not the return address)

Working Hours: CST 9:00AM-6:00PM (Monday - Friday)